Balanced Business Growth

Do Your Website Support Team Treat You Like a VIP or a Distraction?

  • Are your support team WordPress specialists. Can they advise you of new WordPress features and how to make the best use of them?
  • Do you get to talk to your support team. More importantly, does their response make sense?
  • Does your support team try and shift the blame to other suppliers without first trying to investigate your problem?
  • Is your WordPress website slow as a wet week?
  • Does your support team give you honest and clear feedback on how to improve your website and get more leads / make more sales?
  • Can you ask your support team all sorts of questions about WordPress or digital marketing and get relevant, intelligent answers?
  • Are your website updates and changes done regularly, professionally and in a reasonable timeframe?
WordPress website support

WordPress Specialist Support is Not a Luxury

Why You Need Pro WordPress Support

A WordPress website is always a work in progress.

WordPress always being upgraded to deliver new features, to fix bugs and to make it more secure. If you don’t know how to maintain your own WordPress site then you certainly need to trust your website’s ongoing health to someone that does.

If you have an inexpensive hosting account then chances are their support team will not be WordPress experts and will have no interest in helping you with WordPress problems nor be able to offer advice on how to get the best return from your investment.

WordPress Offers Many Ways to Get Things Done but Which is the Best?

It is true that within WordPress and the huge infrastructure of themes and plugins that exist to expand on its functionality there are nearly always multiple ways to get something done.

It must be said, however, that not every way is the best way, nor even the best way.

A WordPress expert is someone who has worked within the WordPress infrastructure for many years. Commonly they have seen it grow from a simple blogging platform through to the highly functional Content Management System (CMS) we see today.

Your WordPress expert will be able to work with you to understand what you are trying to achieve for your business and will offer advice on how to best implement this in the most efficient, cost-effective and (most importantly) future proof manner.

We know all the best plugins and how they should be implemented. How to customise them to meet your requirements and how they comply with where the WordPress team at Automattic is taking WordPress over the next few years.

WordPress is Changing Rapidly. Is Your Website Keeping Pace?

Over the last few years WordPress has gone through tremendous internal changes in how content is added and displayed on WordPress websites.

A new content editor, Gutenberg, has been introduced which allows for content to be added in blocks. Gutenberg replaces the old “classic WordPress editor” which has been around pretty much since the inception of WordPress.

In the coming months (as we write this) Gutenberg and blocks will be rolled out to allow for editing of an entire WordPress website as opposed to just content areas. This means editable headers and footers on a page by page or post by post basis.

What Blocks & Gutenberg Mean for Many Existing WordPress Websites

The continued growth of the Gutenberg editor and full site editing with blocks may inevitably lead to the slow and painful demise of WordPress drag and drop page editors (Elementor, Beaver Builder, Divi, WP Page Builder etc) as, one by one, they become incapable of keeping up with the code changes in WordPress core or simply become irrelevant.

WordPress Page Builders are renown for creating masses of unnecessary code on pages to support the drag and drop interface and all of the options. As Google makes page load speed and related metrics a far more important ranking factor WordPress is committed to replacing the page builders with code that is fully integrated into the WordPress core, is simple to use and maintain and is blisteringly fast to load.

If your site uses a page builder maybe it is time to consider a planned website update. We are 100% committed to Gutenberg and blocks so you can give us a call if you would like to discuss your options.

There is no better insurance for your website than having an experienced and reliable WordPress support partner

WordPress Security for Maximum Website Uptime

Over our years of supporting WordPress websites we have seen a variety of different attacks from DOS (denial of service) through backdoor entry via plugins or themes through to the simplest of all, username / password access via trial and error.

WordPress boasts over 40% of all websites on the Internet today. The reason for this is that WordPress is a superb, flexible and feature packed product that continues to improve every year. The downside is that its popularity makes it a viable target for hackers. You can, however, avoid the most common forms of hacking via a few simple steps and actions. try some or all of the following…

10 Ways to Better Protect Your WordPress Website from Hackers

  • Install a superior WordPress security plugin on your website. We recommend WordFence. There is a free version (which is superb) and a paid version (which is even better)
  • Never set your username as “admin”
  • Use a unique password. Preferably one that is randomly generated. You can use a tool such as LastPass to keep track of your passwords and make it easier to enter them automatically
  • Always keep WordPress updated to the latest level.
  • Always keep your themes and plugins updated to the latest level. Perform your updates at least twice a month.
  • Only use highly rated free plugins where possible. Replace them if they have not been updated for more than 3 months (the WordPress plugin repository will give you this info)
  • Keep users and most especially admin users to a minimum.
  • Don’t be cheap! Use a decent web hosting company and, wherever possible, do not use cheap shared hosting accounts.
  • Take regular backups of your website so you can restore your site if necessary
  • If you don’t care to manage your WordPress website yourself (because it is not your core business) then find a WordPress support specialist that will do it for you
  • Monitor your website’s uptime. If your website goes down for any reason then you want to know about it (yes this is item 11, but, hey, we’re friends right?)

Recent WordPress Support Projects

KCA Site Services Website Support
KCA Site Services
KCA Site Services is a company built by miners and construction workers providing mining and civil and construction services tailored to the unique requirements of Australian mining businesses. Their website is a 24/7 portal for their clients both corporate and job applicants.
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Purely Finance WordPress Support
Purely Finance is a boutique financial services business which delivers finance broking and financial planning. Their website needs to be regularly updated to ensure people are aware of the latest regulatory information and to accurately reflect staff changes.
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